Support Engineer

About the role

To do this well, they leverage the expertise of our Support Engineering Team, composed of technical subject matter experts on the frontline of critical customer issues.

What you'll do

• Provide email and live technical support to our enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis
• Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team
• Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing
• Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation
• Ensure customers have a positive support experience during every interaction

What you need

• 4–7 yrs of experience
• Linux
• SQL
• AWS
• GCP
• Compensation and benefits
• Kubernetes
• Any graduate

Good to have

• Python
• Bash
• Go