Support Executive - US & ANZ Process - Mumbai

About the role

Responsibilities:- Handle inbound customer calls efficiently during the telecom activation process- Communicate clearly with customers, field technicians, and internal business teams- Understand customer concerns through active listening and effective questioning- Provide timely solutions with focus on first call resolution- Manage customer complaints and escalations professionally with proper follow-up- Identify vulnerable customers and take suitable action or escalate as needed- Work with…

What you need

• 1–3 yrs of experience
• Customer service
• Telecom
• Escalation handling
• Problem solving
• Any graduate

Good to have

• Voice process
• Data entry

What you get

• Up to ₹7 L a year