highlisted

Support Lead

Xoriant·Pune

Pay not stated2–5 yrsFull-time

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About the role

We are looking for a highly motivated Support Engineer with 8–10 years of experience supporting .NET-based applications in a production environment. The ideal candidate will have strong debugging skills, solid MSSQL knowledge , and hands-on experience with incident management and root cause analysis (RCA) .

What you'll do

  • Provide L2/L3 production support for .NET applications
  • Monitor applications, identify issues, and ensure high system availability
  • Perform root cause analysis (RCA) and implement permanent fixes
  • Debug application issues using logs, code-level analysis, and database queries
  • Work extensively with MS SQL Server (queries, performance analysis, data validation)

What you need

  • 2–5 yrs of experience
  • Ticketing tools
  • Troubleshooting
  • ServiceNow
  • .NET
  • Root cause analysis
  • SQL Server
  • Any graduate

Good to have

  • AWS
  • CI/CD
  • Machine learning
  • Azure
  • Splunk
  • Elasticsearch

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