System Administrator 1

About the role

We are seeking a System Administrator 1 to join our Security and Electronic Systems (SES) business Unit.

What you'll do

• The position provides Tier 1 helpdesk support
• Main responsibilities include but are not limited to: Provide assistance to end users in accessing and using IT systems
• Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required
• Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls
• Monitor Enterprise system status for problems such as network outages and or degraded services

What you need

• 6–11 yrs of experience
• Troubleshooting
• Windows
• Ticketing tools
• Hardware
• Networking
• SOP writing
• B.Sc or Diploma

Good to have

• Root cause analysis
• Preventive maintenance
• PowerPoint