Systems Support Engineer

About the role

We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function. This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team.

What you'll do

• Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery
• Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents
• Conduct recording reviews to assess user experience and gauge service impact
• Collect application logs and escalate cases to the Development team with clear context
• Deliver a premium client experience — tracking open issues, coordinating responses, and helping clients resolve problems efficiently

What you need

• 3–4 yrs of experience
• Windows Server
• Networking
• ServiceNow
• SQL
• Azure
• .NET
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ITIL
• Power BI