Systems Support Specialist III

About the role

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

What you'll do

• Provide hands on support by installing, diagnosing, repairing, maintaining client management and asset systems
• Support local server hardware, operating systems, network infrastructure and telephony by delivering hands on support through troubleshooting incidents with customers…
• Management , troubleshooting and configuration of M365 platform and related technologies. Including Azure AD, Skype for Business, Teams, Intune, SharePoint Online
• Perform assigned tasks with minimum supervision and manage efforts based on proper triage prioritization, documentation and closure
• Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests

What you need

• 5–9 yrs of experience
• Troubleshooting
• Networking
• Windows
• Hardware
• Office 365
• Intune
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Root cause analysis
• Azure