T&T - Customer -CS&D | Customer Experience | Ahmedabad | Senior Consultant

About the role

Customer is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead.

What you'll do

• Establish Assurance Requirements and Framework (CCT Context)
• Define a CCT‑specific assurance framework aligned to client's Group standards, policies, and regulatory expectations (e.g. conduct risk, data privacy
• Translate client's risk appetite and control frameworks into programme‑specific assurance requirements covering conversational AI, customer data usage
• Partner with 1st and 2nd Lines of Defence, Compliance Advisory, Privacy Office, and Group Risk to align assurance expectations across the programme
• Ensure consistency with client's Technology Control Frameworks, Change Frameworks, and Global Transformation standards

What you need

• 6–9 yrs of experience
• Data privacy
• Internal controls
• MBA or B.Com or BBA or MCA or B.Tech or B.E. or M.Tech