T&T- Customer - CS&D - Customer Experience - Delhi - Manager / Associate Director

About the role

CS&D is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies what, how, and why of change so you’re always ready to act ahead. As an Manager / Associate Director in our CS&D Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

What you'll do

• Design and implement GenAI and Agentic AI solutions, including intelligent assistants and autonomous AI agents
• Architect and deploy LLM-based applications leveraging RAG, orchestration frameworks, and enterprise integrations
• Collaborate with business, engineering, and data teams to deliver scalable AI solutions aligned with banking use cases
• Develop and optimize AI workflows for customer service, process automation, knowledge retrieval, and decision support
• Integrate AI platforms with banking systems, APIs, enterprise data sources, and knowledge repositories

What you need

• LLMs
• Azure
• Python
• Machine learning
• Deep learning
• REST APIs
• MBA or B.Com or BBA or MCA or B.Tech or B.E. or M.Tech

Good to have

• FastAPI
• NLP
• Data privacy
• TensorFlow
• PyTorch
• Elasticsearch