Team Lead , Credentialing

About the role

As Credentialing Team Lead, you will lead a production-focused pod of Operations Analysts and Credentialing Specialists, owning the day-to-day execution of credentialing operations for your pod's clients. You will be responsible for driving team performance, ensuring compliance and quality, and keeping your pod's work aligned with company-wide objectives.

What you'll do

• Production Management & Business Continuity
• Own core operational metrics for your pod -- speed, quality, and efficiency -- ensuring SLAs are consistently met and quality remains high
• Monitor turnaround times and quality metrics daily and weekly; drive corrective actions to maintain compliance and efficiency
• Identify process gaps, document SOPs, and lead internal training to close them
• Manage escalations for your pod, partnering with cross-functional teams to resolve issues quickly and prevent repeat problems

What you need

• 5–9 yrs of experience
• Escalation handling
• Problem solving
• SOP writing
• Performance management
• Any graduate

Good to have

• SQL
• VBA