Team Lead – Customer Success

About the role

Own the end-to-end customer success journey for the V7 SaaS product, focusing on customer adoption, satisfaction, and long-term value realisation. Act as the primary relationship owner for strategic and enterprise customers, proactively understanding their business needs and addressing concerns. Collaborate closely with cross‑functional teams such as Product, Engineering, QA, and Operations to ensure customer requirements are met.

What you'll do

• Own the end-to-end customer success journey for the V7 SaaS product, focusing on customer adoption, satisfaction, and long-term value realisation
• Act as the primary relationship owner for strategic and enterprise customers, proactively understanding their business needs and addressing concerns
• Collaborate closely with cross‑functional teams such as Product, Engineering, QA, and Operations to ensure customer requirements are met
• Participate in and support product testing, validate new features, and follow up on feature updates before and after release
• Provide high-level oversight of customer queries and issues, ensuring timely resolution through coordination with internal teams

What you need

• 5–9 yrs of experience
• Customer success
• SQL Server
• Sales
• JavaScript
• jQuery
• Communication
• Any graduate

Good to have

• CRM
• .NET