Team Lead, Customer Support - Payroll

About the role

Team Lead, Customer Support - Payroll at Multiplier Technologies. Global Payroll Knowledge & Process Ownership.

What you'll do

• Global Payroll Knowledge & Process Ownership
• Act as the go-to expert for payroll policies, processes, and compliance queries across global teams
• Ensure accuracy, compliance, and standardization of payroll workflows across multiple countries
• Analyze monthly payroll operations and QA performance data to identify trends, discrepancies, and improvement areas
• Recommend and implement scalable payroll process improvements to reduce recurring issues

What you need

• 5–8 yrs of experience
• Customer service
• Payroll
• Escalation handling
• HR operations
• Statutory compliance
• Communication
• Any graduate

Good to have

• Ticketing tools
• Zendesk
• HRMS
• SAP
• Workday
• Salesforce