Team Lead Customer Support

About the role

Team Lead Customer Support at Rojgar Group. Managing team of Care Managers for end-to-end customer support of the assigned patients. Also.

What you'll do

• Managing team of Care Managers for end-to-end customer support of the assigned patients. Also
• Handle couple of patients on individual basis too. Providing updates and reports to internal
• Stakeholders about patient status, grievances and outcomes
• Manage and mentor team of customer support agents
• Set the strategy for the development of the agents, staying abreast of new practices and

What you need

• 2–5 yrs of experience
• Customer service
• Escalation handling
• Sales
• Communication
• Any graduate