Team Lead Data Verification

About the role

The Team Lead, AI Automation is responsible for managing and overseeing a high-performing team focused on the document extraction process. This role requires a strong leadership presence to ensure that the team consistently delivers high-quality results, maintains excellent customer satisfaction, and meets organizational goals.

What you'll do

• Training & Development: Identify process or knowledge gaps and recommend solutions. Organize refresher training, PKTs
• Process Improvement: Regularly assess processes and suggest improvements to make workflows more efficient and scalable. Ensure best practices are being followed
• Reporting: Send progress and performance reports (MIS) to senior leadership on the status of ongoing activities and key performance indicators
• Client & Stakeholder Interactions: Handle internal and client calls as required, ensuring all client concerns are addressed promptly and professionally
• Strong critical thinking and problem-solving abilities

What you need

• 6–11 yrs of experience
• Customer handling
• MIS reporting
• Employee engagement
• Performance management
• Communication
• LLB