Team Lead

About the role

To manage and motivate operations team at offshore and ensure all deliverables are met To provide training / regular updates to the team members on changes to the processes and procedures To coordinate with onshore teams where necessary and act as a point of contact To drive conduct risks and ensure fair customer outcomes

What you'll do

• Key tasks and responsibilities
• Manage operations team handling simple to medium to high Complex activities
• Be responsible for meeting SLAs and other deliverables
• Coordinate activities between multiple support groups to ensure adherence to Service Levels & SLA cut-offs
• Process Management and ensure day-to-day delivery

What you need

• 4–7 yrs of experience
• MS Office
• Process management
• Reporting
• Team management
• Performance management
• CFA

Good to have

• Six Sigma
• CFA