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Team Lead – International Customer Service

Gratitude·Kolkata

Pay not stated3–10 yrsFull-time
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About the role

Team Lead – International Voice Customer ServiceJob Title: Team Lead – Voice_ALocation: Kolkata, IndiaJob Code: 434135Experience: 3–10 yearsBand: BPO 3/4Process: International Inbound / Outbound Voice Customer ServiceDomain: Customer Service OperationsShift: Rotational shifts, including night/graveyard shifts, weekends, and public holidaysJob SummaryWe are seeking an experienced Team Lead – International Voice to manage and support a customer-service team handling international customers through…

What you need

  • 3–10 yrs of experience
  • Customer service
  • Voice process
  • Complaint handling
  • Escalation handling
  • Communication
  • Any graduate

Good to have

  • CRM
  • Root cause analysis
  • Six Sigma

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