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Team Lead

Movate·Bengaluru

Pay not stated1–3 yrsFull-time
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About the role

Team Lead at Movate. Lead and manage Service Desk operations across voice, email, chat, and ticketing channels.

What you'll do

  • Lead and manage Service Desk operations across voice, email, chat, and ticketing channels
  • Supervise and mentor a team of L1 Service Desk Engineers
  • Monitor ticket queues and ensure timely incident, request, and escalation management
  • Drive adherence to SLAs, KPIs, quality standards, and ITIL processes
  • Act as the primary escalation point for unresolved or critical incidents

What you need

  • 1–3 yrs of experience
  • Customer service
  • Escalation handling
  • ITIL
  • Root cause analysis
  • Performance management
  • Any graduate

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