Team Lead-Operations

About the role

The role of an Team Leader Operations is to assist in managing overall account performance and financial profits by coaching and developing Sr. process consultant to deliver quality performance. Managing Sr. process consultant to ensure day to day Operations are successful.

What you'll do

• Answer incoming queries trough email or call and take appropriate action
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Attend mandatory training sessions to stay updated on any changes in the policy
• One on one call listening and feedback
• Drive teams performance by sharing the feedback with the bottom performers on a daily basis

What you need

• 3–6 yrs of experience
• Process improvement
• Customer service
• Problem solving
• Any graduate

Good to have

• Financial analysis