Team Lead, PE Shared Services

About the role

Team Lead, PE Shared Services is responsible for overseeing a range of PE Shared Services activities across multiple geographies, ensuring the seamless execution of critical transactions while maintaining high standards of accuracy, compliance, and service delivery. This role combines operational excellence with people leadership, managing a team working across shifts and driving SLA adherence, process efficiency, and continuous improvement.

What you'll do

• Lead a team of PE Shared Services professionals ensuring they are focussed on end-to-end service delivery across multiple geographies
• Drive adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Act as a custodian of all in-scope transactions to ensure accurate and timely processing in PE and/or Finance systems, e.g., Workday, ServiceNow, Oracle, etc
• Ensure high levels of employee experience through effective communication and resolution
• Oversee workload distribution to ensure optimal team coverage

What you need

• 10–12 yrs of experience
• Ticketing tools
• Workday
• ServiceNow
• HR operations
• HRMS
• Communication
• BBA

Good to have

• Six Sigma
• SOP writing