Team Lead, Provider Data Operations

About the role

We’re hiring an AI-first Operations Team Lead; an operations leader who uses AI to build better workflows, not just talk about its potential. As a Provider Data Operations Team Lead, you will lead and coach a team while owning productivity, quality, and SLA performance. You will bring clarity to ambiguous problems, remove workflow bottlenecks, and ensure the team executes consistently against operational goals.

What you'll do

• Lead and coach a team while owning productivity, quality, and SLA performance
• Bring clarity to ambiguous problems, remove workflow bottlenecks, and ensure the team executes consistently against operational goals
• Also use AI hands-on in your daily work
• Identify, Pilot & Scale AI-Enabled Solutions: Spot high-value opportunities to reduce repetitive work or prevent errors
• Monitor output quality, surface risks, and ensure AI-enabled processes remain accurate, explainable, and aligned with established guardrails

What you need

• 5–9 years in operations
• Customer service
• MS Office
• Salesforce
• Confluence
• SOP writing
• Problem solving
• Any graduate

Good to have

• Team management