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Team Lead - RevOps QA

Arcadia·Chennai

Pay not stated8–14 yrsFull-time
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About the role

Team Lead - RevOps QA at Arcadia. Lead and manage a team of Data Analysts/Senior Data Analysts, ensuring effective workload allocation and daily operational coverage.

What you'll do

  • Lead and manage a team of Data Analysts/Senior Data Analysts, ensuring effective workload allocation and daily operational coverage
  • Manage day-to-day team operations and ensure delivery against quality, productivity, SLA, and turnaround-time targets
  • Monitor work queues, prioritize assignments based on volume, complexity, aging, and business impact
  • Provide guidance and support to analysts in researching, analyzing, validating, and resolving complex data and transaction-related issues
  • Review complex, high-impact, or escalated cases and ensure appropriate and timely resolution

What you need

  • 8–14 yrs of experience
  • Root cause analysis
  • Any graduate

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