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Team Lead, Service Delivery

TTEC·Ahmedabad

Pay not stated2–5 yrsFull-time
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About the role

As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you’ll be a part of bringing humanity to business. #experienceTTEC As a Team Lead, Service Delivery in the operations, you’ll be a part of creating and delivering amazing customer experiences for the organization.

What you'll do

  • Lead and manage a customer service/operations team, drive performance, develop team members, and ensure an excellent customer experience

What you need

  • 2–5 yrs of experience
  • Customer service
  • Root cause analysis
  • Performance management
  • Employee engagement
  • Communication
  • Any graduate

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