Team Lead, System & Server

About the role

This role ensures the delivery of information technology projects and provides relevant team leadership, whilst fostering a collaborative an innovative team culture focused on operational excellence.

What you'll do

• Ensures that service governance is performed to enable highly available services from delivery teams that are in line with defined SLAs
• Reviews capacity planning recommendations for the IT solution
• Works with the service design team to optimize the delivery model through problem analysis
• Manages and ensures service escalations are resolved
• Provides advice on process and service improvements and ensure it is implemented by delivery teams

What you need

• Customer service
• Escalation handling
• ITIL
• Performance management
• Vulnerability assessment
• Problem solving
• B.Tech or B.E. or B.Sc or BCA