highlisted
Sign in

Team Lead - Voice A Kolkata

Gratitude·Kolkata

Pay not stated3–10 yrsFull-time
Apply on Gratitude's siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

TEAM LEAD – INTERNATIONAL VOICE | CUSTOMER SERVICELocation: KolkataExperience: 3–10 YearsProcess: International Inbound / Outbound Voice Customer ServiceDomain: Customer Service OperationsShift: Rotational shifts, including night/graveyard shifts, weekends and public holidaysJob SummaryWe are looking for an experienced Team Lead – International Voice to manage customer-service operations for international customers across inbound and/or outbound voice channels.The role will be responsible for…

What you'll do

  • Responsible for team performance, service levels, quality, productivity, customer experience, coaching, escalations, compliance and continuous improvement

What you need

  • 3–10 yrs of experience
  • Voice process
  • Customer service
  • Escalation handling
  • Any graduate

Good to have

  • CRM
  • Complaint handling
  • Customer handling
  • Performance management
  • Six Sigma

Similar jobs

Customer Care Executive Voice

Reliance Jio·Kolkata, Barrackpore

Can I apply
Needs Class 12 · 2–5 yrs
Pay
Pay not stated
Source
From the company's careers page · yesterday
How to apply
On Reliance Jio's site: account needed, ~10–15 min