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Team Lead-Voice

HCLTech·Chennai

Pay not stated4–7 yrsFull-time

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About the role

The Voice & Accent (V&A) Team Lead is responsible for leading communication-skills assessment, coaching, and improvement programs for voice-based call center operations. The role manages V&A trainers and coaches, establishes communication standards, supports new-hire and tenured-agent development, and improves customer interactions through clear, confident, culturally appropriate, and customer-focused communication

What you need

  • 4–7 yrs of experience
  • Lesson planning
  • PowerPoint
  • Communication
  • Customer handling
  • Escalation handling
  • Root cause analysis
  • Any graduate

Good to have

  • Curriculum development
  • Learning and development

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