Team Lead-Voice

About the role

We are seeking an experienced Team Lead to manage frontline advisors within Chennai-based international voice operations. The role is responsible for driving team performance, coaching advisors, maintaining quality and process adherence, resolving escalations and supporting operational governance.

What you'll do

• Lead, motivate and coach a team of customer service advisors to deliver business objectives and high-quality customer interactions
• Conduct daily huddles, performance check-ins, coaching conversations and team engagement activities
• Manage attendance, schedule adherence, productivity, break compliance and operational discipline for assigned advisors
• Create a positive, accountable and customer-focused team environment
• Monitor advisor-level KPIs including service delivery, productivity, quality, customer experience, adherence and escalation trends

What you need

• 5–9 years in customer support & success
• Voice process
• Customer service
• Escalation handling
• Customer handling
• Communication
• Performance management
• Any graduate

What you get