Team Leader

About the role

As the Team Leader, you will play a crucial role in managing and developing a team of CREs. Your primary responsibility will be to oversee the day-to-day operations of the customer service department, ensuring high-quality service and customer satisfaction. You will be the driving force behind the team's performance, providing guidance, support, and motivation to achieve excellence.

What you'll do

• Play a crucial role in managing and developing a team of CREs
• Be the driving force behind the team's performance, providing guidance, support, and motivation to achieve excellence
• Lead and manage a team of CREs, providing clear direction and effective supervision
• Ensure efficient and timely resolution of customer inquiries, complaints, and issues
• Monitor and evaluate team performance, identifying areas for improvement and implementing strategies to enhance productivity

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Communication
• BBA