Team Leader

About the role

As the Team Leader, you will play a vital role in managing and developing a high-performing team. Your responsibilities will include overseeing daily operations, training and mentoring team members, and implementing strategies to enhance customer satisfaction. You will collaborate closely with other departments to ensure seamless service delivery and resolve any customer issues promptly.

What you'll do

• Play a vital role in managing and developing a high-performing team
• Collaborate closely with other departments to ensure seamless service delivery and resolve any customer issues promptly
• Lead and motivate a team of Customer Care Executives, fostering a positive and productive work environment
• Oversee daily operations, ensuring efficient and effective customer service delivery
• Train and mentor team members, providing ongoing support and guidance for professional development

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Data privacy
• Communication
• Any graduate