Team Leader

About the role

As a Team Leader, you will play a crucial role in guiding and mentoring a team of Customer Care Executives (CCEs). Your primary responsibility is to ensure the team provides an exceptional level of customer service and effectively handles customer inquiries, complaints, and information requests. You will be the driving force behind the team's success, motivating and inspiring them to deliver outstanding results.

What you'll do

• Play a crucial role in guiding and mentoring a team of Customer Care Executives (CCEs)
• Be the driving force behind the team's success, motivating and inspiring them to deliver outstanding results
• Lead and manage a team of Customer Care Executives, providing guidance and support to ensure high-quality customer service
• Oversee and monitor the team's performance, ensuring they meet individual and collective targets and goals
• Handle complex customer inquiries and complaints, providing timely and accurate resolutions

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• Any graduate