Team Leader

About the role

Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable

What you'll do

• Lead and motivate a team of Customer Relationship Executives, fostering a positive and productive work environment
• Oversee daily operations, ensuring efficient and timely customer service and collection processes
• Handle complex customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction
• Implement and monitor performance metrics, identifying areas for improvement and driving team performance
• Collaborate with the Department Head and other teams to align collection strategies with company objectives

What you need

• 20–30 yrs of experience
• Customer service
• Communication
• Any graduate