Team Leader

About the role

As a Team Leader in the Collections | FOS department, you will play a vital role in driving the success of our collections team. Your primary responsibility will be to lead and guide a team of collections specialists, ensuring they meet their targets and provide excellent customer service. You will be a key driver of our collections strategy, implementing processes and best practices to enhance our recovery rates.

What you'll do

• Play a vital role in driving the success of our collections team
• Be a key driver of our collections strategy, implementing processes and best practices to enhance our recovery rates
• Lead and motivate a team of collections specialists, providing clear direction and support
• Ensure the team meets and exceeds collections targets, implementing strategies to improve performance
• Monitor and analyze team performance, identifying areas for improvement and implementing necessary changes

What you need

• 2–5 yrs of experience
• Customer service
• Problem solving
• BBA