Team Leader

About the role

Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable

What you'll do

• Lead and motivate a team of customer service representatives, fostering a positive and productive work environment
• Oversee daily operations, ensuring efficient and effective handling of customer inquiries and requests
• Implement and maintain quality assurance processes to ensure consistent and high-quality customer interactions
• Collaborate with other departments to align team goals with overall company objectives and strategies
• Identify areas for process improvement and implement innovative solutions to enhance efficiency and customer satisfaction

What you need

• 2–5 yrs of experience
• Customer service
• Escalation handling
• Employee engagement
• Problem solving
• B.Com