Team Leader Collections

About the role

As the Team Leader Collections, you will play a vital role in managing and guiding a team of Customer Care Executives. Your primary focus will be to oversee the collections process, ensuring timely and accurate resolution of customer inquiries and complaints. Lead and mentor a team of Customer Care Executives, providing guidance and support to ensure high-quality customer service.

What you'll do

• Play a vital role in managing and guiding a team of Customer Care Executives
• Be responsible for creating a positive and supportive work environment, fostering a culture of collaboration and continuous improvement
• Lead and mentor a team of Customer Care Executives, providing guidance and support to ensure high-quality customer service
• Oversee the collections process, including handling customer inquiries, resolving complaints, and providing accurate information
• Implement and monitor performance metrics to evaluate team efficiency and identify areas for improvement

What you need

• 5–9 yrs of experience
• Collections
• CRM
• Customer service
• Communication
• Any graduate