Team Leader Collections

About the role

As the Team Leader Collections, you will play a vital role in managing and guiding a team of Customer Care Executives. Your primary focus will be to oversee the collections process, ensuring timely and accurate resolution of customer inquiries and complaints. Lead and manage a team of Customer Care Executives, providing guidance and support to ensure high-quality customer service.

What you'll do

• Play a vital role in managing and guiding a team of Customer Care Executives
• Be responsible for maintaining a positive and productive work environment, motivating your team
• Lead and manage a team of Customer Care Executives, providing guidance and support to ensure high-quality customer service
• Oversee the collections process, including handling customer inquiries, resolving complaints, and providing accurate information
• Monitor and analyze team performance, identifying areas for improvement and implementing strategies to enhance efficiency

What you need

• 20–30 yrs of experience
• Collections
• CRM
• Customer service
• Problem solving
• Any graduate