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Team Leader – International Collections

Gratitude·Gurugram

Pay not stated5–10 yrsFull-time

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About the role

Responsibilities:Lead, mentor, and manage a team of collections professionals.Develop and implement strategies to improve collection performance and reduce outstanding payments.Monitor collection metrics, aging reports, team productivity, and key performance indicators (KPIs).Handle escalated client disputes and ensure timely resolution.Identify process improvement opportunities and implement best practices.Prepare and present regular performance reports to senior management.Coordinate with…

What you need

  • 5–10 yrs of experience
  • Collections
  • Voice process
  • Escalation handling
  • Problem solving
  • Any graduate

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