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Team Leader – International Collections

Gratitude·Gurugram

Pay not stated5–10 yrsFull-time
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About the role

Team Leader – International Voice CollectionsLocation: GurugramExperience: 5–10 YearsBand: BPO 3/4Job Code: 436911Work Setup & Schedule100% Work From Office (WFO)24/7 rotational shifts, including night shiftsJob SummaryWe are looking for an experienced Team Leader to manage an international voice collections team handling B2B/B2C accounts.The role will focus on leading and mentoring collections professionals, improving team performance, maximising cash flow, reducing Days Sales Outstanding…

What you need

  • 5–10 yrs of experience
  • Collections
  • Voice process
  • Cash flow
  • Escalation handling
  • Sales
  • Performance management
  • Any graduate

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