CCE
Career Site·Mumbai
- Can I apply
- Open to any education · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 2 h ago on their own site
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About the role
Job OverviewApply for an opportunity with Tata Consultancy Services (TCS), a leading global IT services and consulting company.We are looking for an experienced Team Leader – International Voice Process to manage a team of customer service associates, ensure SLA achievement, improve performance, and maintain operational excellence at the Goregaon East location.Key ResponsibilitiesMaintain team discipline, attendance, and absenteeism levels on the operations floor.Drive employee engagement and…
What you need
- 1–4 yrs of experience
- Voice process
- Customer service
- Escalation handling
- Employee engagement
- Problem solving
- Any graduate
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