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Team Leader

Wipro·Pune

Pay not stated5–8 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Loan Servicing experience is must while Collections experience is good to have. Leadership experience in Team management.

What you'll do

  • Lead, manage, and support a team of non‑voice back‑office executives
  • Ensure daily productivity, SLA adherence, and balanced queue management
  • Act as the first line of supervision and control for all work completed by the team
  • Ensure strict adherence to SOPs, regulatory requirements, and internal controls
  • Identify quality defects, conduct root cause analysis (RCA), and drive corrective actions

What you need

  • 5–8 yrs of experience
  • Internal controls
  • MIS reporting
  • Budgeting
  • Compliance
  • Customer service
  • Root cause analysis
  • Any graduate

Good to have

  • Collections
  • SOP writing

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