Team Manager, Customer Support – APAC

About the role

Are you ready to join our team and make an impact?

What you'll do

• Drive customer experience, operational performance, people development and continuous improvement
• This includes supporting the transition toward global queues, shared case ownership and seamless customer support across regions and time zones
• Lead, coach and develop a diverse international team, building a high-performance culture focused on customer outcomes, accountability
• Lead and develop the APAC Customer Support team, creating a high-performing, engaged and customer-focused organization with a strong culture of accountability
• Set clear expectations and actively manage individual and team performance against defined objectives and KPIs, supported by regular feedback, coaching

What you need

• 5–9 yrs of experience
• Customer service
• Escalation handling
• Customer success
• Talent management
• Sales
• Communication
• B.Tech or B.E. or B.Sc or BCA or BBA