Team Member - Grievance

About the role

The main purpose is to be the first point of contact for all customer and partner telephonic, email and web chat grievance.

What you'll do

• KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Managing Vendor, customer service and contact centre KPI. 1
• Play a key role in working closely with the vendor in order to achieve sla and threshold for all key parameters
• Initiating process improvements to ensure timely closures of all QRC
• Handling activities related to contact centre , hiring ,training , and co-ordination with all functions for improvements and closures
• Handle all contact centre KPI to ensure a clear understanding in order to minimize any potential QRC

What you need

• Employee relations
• Customer service
• Data entry
• Upselling
• Cross-selling
• Any graduate