Tech Support Spec - IT Operations

About the role

This role is pivotal in delivering high-quality technical support and resolution for complex IT issues. As a Technical Support Specialist, you will engage in troubleshooting, root cause analysis, and preventive measures to enhance operational efficiency. Your expertise will not only assist end-users but also lead initiatives aimed at continuous improvement in IT operations.

What you'll do

• Troubleshoot And Resolve Critical And Complex Technical Tickets Using Advanced Diagnostic Tools And Methodologies, Ensuring Minimal Disruption To End-User Operations
• Conduct Thorough Root Cause Analysis For Critical Issues And Faults, Documenting Findings And Providing Actionable Insights To Prevent Recurrence
• Implement Preventive Measures And Best Practices Based On Analysis Findings To Enhance System Stability And Reduce Future Defects
• Provide Technical Assistance And Mentorship To Team Members On Resolving Customer Issues, Fostering A Collaborative Support Environment
• Execute Continuous Improvement Activities By Analyzing Support Processes And Proposing Enhancements To Improve Team Performance And User Satisfaction

What you need

• Root cause analysis
• Troubleshooting
• Any graduate

Good to have

• ITIL