Technical Account Manager

About the role

TAMs act as trusted advisors, responsible for delivering technical guidance, service governance, and value realization across a diverse portfolio of Unified Communications and Contact Center solutions, including B2G, Business Talk (BT), Cisco Webex, Microsoft Teams, Video, Genesys, Nice, and more.

What you'll do

• Own and manage end-to-end service delivery and lifecycle—from onboarding through steady state to evolution—ensuring high satisfaction and strategic alignment
• Technical Consultancy & Expertise
• Deliver expert consultancy across UC and CC solutions. Guide customers on service integration, feature adoption, and business alignment
• Incident & Problem Coordination
• Monitor and coordinate critical incidents and crisis situations. Act as escalation lead, ensure RCA follow-up, and drive permanent resolution

What you need

• 5–9 yrs of experience
• AWS
• GCP
• ITIL
• Customer service
• Azure
• Root cause analysis
• Any graduate

Good to have

• Power BI