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Technical Account Manager

Razorpay·Bengaluru

Pay not stated2–5 yrsFull-time
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About the role

As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.

What you'll do

  • Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges

What you need

  • 2–5 years in sales
  • Project management
  • Communication
  • Sales
  • JIRA
  • POS
  • Reconciliation
  • B.Tech or B.E. or M.Tech or B.Sc or BCA

Good to have

  • Zendesk

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