Technical Account Manager

About the role

Around 70% of the role is technical, hands-on-keyboard work: guiding customers through complex use cases, untangling deployment problems and showing practitioners how to get more out of the platform. The other 30% is building the kind of trust that makes you the first person customers call, whether that’s an engineer stuck on a query or a security lead thinking about renewal.

What you'll do

• Help shape the playbooks themselves, and support Associate TAEs as they grow into the role
• Own your named accounts technically. Be the go-to technical lead for a portfolio of customers, and know their environments, priorities and risks inside out
• Run the cadence. Lead health checks and contribute to Business Reviews, building credibility with practitioners, team leads and executive stakeholders
• Help the accounts grow. Work with Sales on renewals and expansion in a way that’s good for the customer and delivers additional value
• Make the team better. Feed customer insight back to Product and Engineering and improve our playbooks

What you need

• 5–6 yrs of experience
• AWS
• SIEM
• Customer success
• GCP
• SQL
• EDR
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Azure
• Splunk
• Datadog
• Kubernetes
• Helm
• Prometheus