Technical Account Manager

About the role

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks.

What you'll do

• Own the relationships with your customers, connecting with key business executives
• This role demands interaction with enterprises at the senior level (CISO), as well as with technical staff within the IT and Security organization
• Drive high touch customer success focusing on large and highly complex enterprise organizations
• Lead customers throughout the entire customer journey: onboarding, value realization, adoption and expansion
• Conduct customer touchpoints, executive business reviews and proactively monitor customer health

What you need

• 5–9 yrs of experience
• Sales
• Negotiation
• Customer service
• Network security
• SIEM
• TCP/IP
• Any graduate

Good to have

• Firewalls
• Customer success
• Incident response
• IPR