Technology Support II, Mainframe Operations

About the role

As a Technology Support Associate at JPMorgan Chase within Infrastructure Platforms, you support mainframe production and development environments through proactive monitoring, wellness checks, and timely triage. You meet defined service level agreements and service level objectives by resolving incidents, investigating root causes, and coordinating vendor and stakeholder communications.

What you'll do

• Analyze production application flows to ensure end-to-end service delivery across applications, systems, and infrastructure
• Monitor mainframe production and development environments for anomalies using standard observability and triage tools
• Troubleshoot incidents to restore service within defined service level agreements and service level objectives, documenting actions taken
• Investigate root causes to improve long-term stability through problem management participation
• Escalate issues appropriately and communicate status, impact, and resolution to business and technology stakeholders

What you need

• 2–5 years in it support & networking
• Mainframe
• Hardware
• Troubleshooting
• Operational risk
• Any graduate

What you get