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Technical Consultant

Orange Business·Mumbai

Pay not statedJunior levelFull-time
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About the role

First level Support on Verint Finance compliance recorder. End-user and OEM coordination over different communication mediums (mail/Phone/WebEx/TEAMS) and escalating within defined timelines. Understand Business urgency & impact of issues. Assignment of priority to tickets as per the eligibility criteria.

What you'll do

  • Identify and Categorize the Incidents, Service requests & Change requests for the product which is logged by end user
  • Identifying & categorizing tickets related to product from the initial information
  • Schedule and Hosting WebEx/TEAMS meetings
  • Take initiatives in learning, certifications & evaluating new products & Tools
  • Driving technical knowledge transfers & awareness session on best practices within team by proper training session

What you need

  • ITIL
  • SOP writing
  • Any graduate

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