Technical Customer Support Engineer, APAC (Weekend Coverage)

About the role

We're hiring a Technical Support Engineer for weekend coverage (Thursday to Monday) to help our top customers successfully build and scale their apps. Help resolve issues with customer apps: Our customers are non-technical. When Hercules' AI agent fails them, they are stuck. Your job is to help fully resolve issues for customers in the app whether it is fixing bugs, advising on architecture, helping with integrations and more

What you'll do

• Update our underlying platform or AI agent to make sure the issue never happens again
• Maintain our knowledge base: Keep our public and internal documents up to date, including any known issues
• Build automations: Automate your support workflow so you can theoretically help hundreds of customers a day
• Help handle/resolve platform incidents: Be the first point of call for platform incidents during your working hours. Manage public status and customer communication
• Work Thursday through Monday, including Saturday and Sunday, with Tuesday and Wednesday off

What you need

• Customer service
• Sales
• TypeScript
• React
• Terraform
• Test cases
• Any graduate

Good to have

• PostgreSQL
• Tailwind CSS
• AWS
• Redis
• Docker

What you get

• ₹57 L–₹1.2 Cr a year