Technical Operations Engineer

About the role

As a Technical Operations Engineer , you will own the operational health of the migration journey for Arbor products, primarily Arbor MIS, alongside other products such as Arbor Finance. Migrations involve moving customer data from competitor systems into Arbor, and you will be the key person ensuring that process runs smoothly.

What you'll do

• Be the key person ensuring that process runs smoothly
• Proactively and reactively work with Onboarding teams, Support teams, the Migration Platform team, to ensure migrations are executed smoothly
• Executing and monitoring data migrations across multiple products and countries and taking ownership of outcomes end-to-end using existing UI tooling
• Performing root cause analysis on failed or delayed migrations, identifying recurring failure patterns and systemic issues. Running post-incident reviews and applying…
• Defining and maintaining triage frameworks, severity classification, prioritisation criteria, and escalation paths

What you need

• 3–6 yrs of experience
• SQL
• Process improvement
• Git
• PHP
• AWS
• JIRA
• Any graduate

Good to have

• Python
• Azure
• MIS reporting
• Root cause analysis