Technical Product Manager (Japanese) - CS & Trust & Safety

About the role

We are looking for a hands-on Technical Product Manager to own product strategy and measurable outcomes for the tools and workflows that power Customer Support (CS) and Trust & Safety (TnS) for Mercari. You will identify high-impact problems, create the roadmap, write clear product requirements, manage delivery, and measure results.

What you'll do

• Own Product Strategy and Outcomes
• Define the product vision, roadmap, priorities, and measurable outcomes for CS and TnS
• Identify opportunities using customer feedback, operational insights, and data
• Define success metrics, baselines, guardrails, and post-launch measurement plans
• Lead Discovery and Delivery

What you need

• 3–6 yrs of experience
• PRD writing
• SQL
• Product strategy
• Machine learning
• Prototyping
• Any graduate