Technical Service Manager

About the role

The Technical Services & Engineering team partners with the Sales organization to drive sustainable business growth by providing technical expertise, application support, and value-based solutions for industrial customers.

What you'll do

• Provide technical expertise and field-based engineering support to customers and the Sales team across industrial lubricant and metalworking fluid applications
• Evaluate customer manufacturing processes, identify performance improvement opportunities
• Conduct product trials, technical assessments, and competitive benchmarking activities to support successful product conversions and competitive displacement…
• Develop technical business cases, value-selling proposals, and quantify cost-saving recommendations for customers
• Perform root cause analysis and troubleshooting for lubrication and metalworking fluid-related challenges, ensuring timely resolution and customer satisfaction

What you need

• Root cause analysis
• Sales
• Customer success
• Communication
• B.Tech or B.E.